Customer Service

Customer Service


Incorporation of Terms
The following Terms and Conditions shall be deemed incorporated in and shall form part of all contracts involving goods supplied by Christ in Education Ltd, henceforth referred to as CiE.
Pricing Policy
a. Unless otherwise stated all prices are quoted in NZ Dollars and are exclusive of Goods & Services Tax (GST) and insurance (where applicable), freight, handling charges. The customer shall pay Goods and Services Tax (@15%) and insurance (where applicable), freight and handling charges in addition to the quoted prices. CiE reserves the right to revise its prices at any time prior to accepting an order. Receipt of an order by CiE from the customer does not constitute acceptance by CiE.
b. The prices quoted may be revised by CiE subsequent to accepting an order in the event of any occurrence affecting delivery caused by War, Government action, variation in Customs duties, increased shipping charges, and any other matter beyond the control of CiE. In that event the Customer shall have the right to withdraw their order.
a. Unless otherwise agreed in writing by CiE, payment is to be made prior to delivery of any order.
b. Credit accounts will be required to remit payment on or before the due date mentioned in the Tax Invoice or Credit Account Approval Form.
c. All overdue accounts shall bear interest at the rate of 2.5% per month chargeable on a daily basis from the due date for payment until the time of actual payment but without prejudice to CiEs other rights and remedies in respect of the customers default in failing to make full payment on the due date.
d. The customer will upon demand pay to CiE all moneys (including but not limited to solicitors costs, court costs and disbursements) incurred or expended by CiE in recovering payment of any overdue account.
e. If CiE shall at any time deem the credit of the customer to be unsatisfactory, it may require security for payment and may suspend performance of its obligations under any contract until the provision of sufficient security. All costs and expenses incurred by CiE as a result of such suspension and any recommencement shall be payable by the customer upon demand.
f. The customer shall not be entitled to withhold payment or to make any deductions from the contract price without the prior written consent of CiE.
g. Receipt of cheque, bill of exchange, or other negotiable instrument by CiE shall not constitute payment and the customer shall remain liable for the full contract price until such cheque, bill of exchange, or negotiable instrument is paid in full.  Until such indebtedness has been discharged, the buyer shall store the goods unopened in such a way that they can readily be identified as the property of CiE.
The customer will be issued with a Tax Invoice upon purchase of any goods from CiE which details the customer's order as CiE has received it. In the event of any discrepancies the customer must notify CiE in writing within seven (7) days. The customer's order is accepted subject to the prices in effect at the time of shipment and to the conditions thereof.
Delivery, Cancellation, Goods Returned for Credit
a. Delivery shall be made at the place indicated in the contract or if no place is indicated delivery shall he made at CiEs premises where the goods are to be forwarded to the customer directly therefrom. CiE will take all reasonable steps to make delivery at the time requested by the customer but shall not be responsible for any loss whatsoever sustained by the customer for delay in delivery.
b. CiE will send the ordered products to the address mentioned by the customer at the time of placing the order. If an incorrect address is provided, or a change in the address is requested after the products are sent from CiE's warehouse, then the customer's responsibility is to retrieve the product from the address mentioned at the time of order placement. CiE will attempt to alert and request the delivery agent to redirect the goods to the new address, however if the delivery agent are unable to fullfil this request, the customer is liable for the loss of the package.
c. CiE reserves the right to deliver the goods in instalments and each instalment shall be deemed to be a separate contract under the same provisions as the main contract. Should CiE fail to deliver or make effective delivery of one or more installments this shall not entitle the Customer to repudiate the main contract.
d. In the event that the Customer cancels any orders subsequent to despatch by CiE to the Customer (regardless of whether or not said order has been delivered to the Customer), CiE will credit the Customer for the order value less the restock fee on return in saleable condition of the items ordered provided such return is within 7 days of despatch. Freight charges will not be credited.
e. Unless agreed in writing by the issuance of a Goods Return Authority from CiE no goods will be accepted for credit after despatch. lf CiE agrees to accept the goods for credit, then CiE will credit the Customer the invoice value less the restock fee, less freight charges, on return in saleable condition of the items ordered. No goods will be accepted for credit if the goods are found to be tampered with or damaged or disc seals are broken. Freight charges will not be credited
Please note that according to the Ministry of Consumer Affairs, CiE is not under obligation to provide the customer with a refund the customer changes their mind, doesn't like the product or it does not suit the customer so please choose carefully.  If the goods are faulty CiE will meet our obligations under the Consumers Guarantees Act to provide a remedy.
f. All payment credits issued by CiE to the customer will be processed as a direct bank deposit only (NO CASH CHEQUES), even if the customer paid cash when purchasing said goods. Processing time for credit requests will be a minimum of 7 business days after CiE receives the correct bank a/c details and all other appropriate documents.
g. Refunds for a value less than $5.00 will not be processed due to administrative costs involved.   In such cases the customer will be entitled to a $5.00 credit on CiE's Online Store.
Risk and Title
a. The risk in goods supplied by CiE to the customer shall pass to the customer at the point of delivery from our warehouse/shop. Property (ownership) in the goods shall not pass to the customer until the contract price for the goods and all other monies payable to CiE by the customer (whether under the contract or otherwise) have been paid in full.
b. For so long as property in the goods is retained by CiE, the customer will store separately those goods in respect of which property is retained by CiE and clearly identify such goods as the property of CiE. In case the customer is a reseller then The customer will note and advise CiE upon request of details of the name and address of purchasers of the goods or any part of the goods and all serial or other identifying numbers and description of goods sold.
Product Warranty
a. The Tax invoice or proof of purchase must be produced by the customer. The standard warranty will cover replacement or repair of goods for one year from date of purchase and only covers manufacturing faults and not wear-and-tear.
b. If a product is not working then the customer is required to email our support department to receive an RMA number before sending the product for testing.   Products said to be defective during the warranty period must be tested by our RMA department which will take a minimum of 5 business days.   The customer is reponsible for returning the defective item, properly packaged for repair or replacement at our discretion.   If this item is not properly packaged then the customer is responsible for any damage that may have been caused to the product.
c. The repair work will be accomplished in a timely manner (min 5 business days) and subject to the availability of the parts (repair or replacement) and the repaired item(s) can either be picked up by the customer or delivered at an additional cost. A repair or replacement may take longer than the usual time due to circumstances beyond CiE's  control. CiE shall not be liable for delay or failure to perform its obligations if the cause of the delay or failure is beyond its control. If the problem found is user induced then it is not covered under warranty.
d. In case there is no fault or if the fault is user induced then there will be a fee of $10 + GST charged before the goods are returned. If any of the parts supplied by us is defective then we will fulfil our responsibility during the warranty period. 
e. Goods shall not be returned to CiE without advance permission. Customer must contact CiE and get an RA ( Returns Authorisation ) No., before the goods are sent for warranty repair. This RA No. should be included and clearly indicated within the packaging in which the product is sent. If goods are sent without the RA no, then CiE is not responsible for its loss, damage or delays.
f. In the rare event when a product can not be repaired or replaced, CiE will credit back the residual value of the product. (Residual value is calculated by dividing the remaining warranty period by the total warranty period. This multiplied by the original product value. Ex: A product bought for $100 with 12 months warranty. The residual value in the 10th month (warranty remained = 2 months) would be 100x2/12= $16.67.
Sellers Liability and Notice of Damage

a. Claims on incorrect delivery, quality, loss of, and damages to any materials must be made within 72 hours after receipt of the goods or after the due delivery date in the event of a non delivery. All claims after that period will not be accepted. 
b. CiE shall not be liable for any special indirect, or consequential damages whether or not caused by its negligence. CiE's liability for damages shall in no case exceed the purchase price of the material deemed to be defective or to have caused damages.
Consumer Guarantee Act
a. The customer's warranty is in addition to the customer's rights under the Consumer Guarantees Act 1993. However, where the customer is purchasing for the purposes of a business, the customer agrees that the terms of the Consumer Guarantees Act 1993 shall not apply. All warranties and conditions implied under any other statutes (including the Sale of Goods Act (1908) are expressly excluded from your warranty.
a. This Agreement will be governed by the laws of New Zealand, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the courts located in Auckland, New Zealand, and you irrevocably consent to the jurisdiction of such courts. 
b. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.
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Address: 36 Clifton Avenue, Carterton, 5713, New Zealand

Mail to:

Phone: +64 6 929 7507

Fax: +64 6 929 7507